Return & Refund Policy
Return & Refund Policy
At Joy Skin, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Eligibility for Returns
- Returns are accepted within 30 days of delivery.
- Items must be in their original condition, unused, and in the original packaging.
- Proof of purchase, such as an order confirmation or receipt, is required.
Non-Returnable Items
- Used or damaged items not caused by shipping.
- Items marked as "final sale" or promotional giveaways.
How to Initiate a Return
- Contact our customer support team at raywind2024@163.com to request a return authorization.
- Once your return is approved, you will receive instructions on how to send your item back to us.
Refunds
- Refunds will be processed to your original payment method once the returned item is received and inspected.
- Please allow 5-7 business days for the refund to appear on your account.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will arrange a replacement or issue a full refund at no additional cost to you.
Contact Us
For any questions or concerns regarding returns, please reach out to our customer support team:
Email: raywind2024@163.com
Address: RM 5003, 5/F, YAU LEE CENTRE, 45 HOI YUEN ROAD, KWUN TONG HONG KONG
Phone Number: 00852-30697891
